Terms of service

Welcome to ZenithCart ("Website", "we", "our", or "us"). By accessing, browsing, or using our Website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please discontinue using our Website.

1. Business Information

Business Name: ZenithCart

Website: https://ZenithCart.in

2. Acceptance of Terms

By using our Website, creating an account, or placing an order, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Cancellation Policy.

3. User Eligibility

To purchase products from our Website, you must:

Be at least 18 years of age; or
Use the Website under the supervision of a parent or legal guardian.

You agree that all information provided by you is accurate, complete, and up to date.

4. Product Information

We make every effort to display accurate product descriptions, images, pricing, and specifications.

However:

Product colors may vary depending on your device or screen settings.
Product packaging may change from time to time.
Minor variations between product images and the delivered product may occur.

5. Pricing

All prices are displayed in Indian Rupees (INR).
Prices, promotions, and discounts may change without prior notice.
Applicable taxes and shipping charges will be calculated during checkout where applicable.
We reserve the right to correct pricing errors at any time.

6. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to refuse or cancel any order due to:

Product unavailability
Pricing or technical errors
Suspected fraudulent activity
Delivery restrictions
Incomplete or incorrect customer information

7. Payment Methods

We accept secure payment methods available during checkout, including:

UPI
Debit Cards
Credit Cards
Net Banking
Digital Wallets
Cash on Delivery (where available)

Orders are processed after successful payment confirmation or COD verification.

8. Cash on Delivery (COD)

Cash on Delivery is available for eligible products and serviceable locations.

We reserve the right to restrict COD for:

Certain pin codes
High-value orders
Customers with repeated order refusals
Other risk-related reasons

9. Shipping & Delivery

Orders are generally processed within our standard processing time.

Delivery is carried out through trusted courier and logistics partners.

Delivery timelines may vary depending on:

Delivery location
Product availability
Courier operations
Weather conditions
Public holidays
Other unforeseen circumstances

Estimated delivery dates are not guaranteed.

10. Order Tracking

Tracking information will be shared whenever available from our courier partners.

Customers may receive order updates through email, SMS, or WhatsApp.

11. Returns

Eligible products may be returned in accordance with our Return Policy.

Returned products must:

Be unused
Be in original condition
Include original packaging and accessories
Meet all return eligibility requirements

Products damaged due to misuse or normal wear are not eligible for return.

12. Refunds

Approved refunds are processed according to our Refund Policy.

Refund timelines may vary depending on:

Original payment method
Banking institutions
Payment gateway processing

For COD orders, customers may be required to provide valid bank account details.

13. Order Cancellation

Orders may be cancelled before shipment.

Once dispatched, cancellation requests may not be accepted.

Eligible refunds will be processed as per our Refund Policy.

14. Customer Responsibilities

Customers agree to:

Provide accurate contact and shipping details.
Use the Website lawfully.
Accept confirmed deliveries.
Avoid misuse of our Website or services.

15. Prohibited Activities

Users must not:

Attempt unauthorized access to the Website.
Upload viruses or malicious software.
Use bots or automated systems.
Copy Website content without written permission.
Provide false or misleading information.
Engage in fraudulent or unlawful activities.

Violation of these terms may result in suspension or termination of access.

16. Intellectual Property

All content available on this Website, including:

Logo
Website design
Images
Graphics
Product descriptions
Text
Layout
Branding

is the property of ZenithCart and may not be copied, reproduced, or distributed without prior written permission.

17. Third-Party Services

Our Website may use third-party services including:

Payment gateways
Courier companies
Logistics providers
Analytics platforms
Website hosting providers

We are not responsible for delays, interruptions, or issues arising from services provided by third parties beyond our control.

18. Limitation of Liability

To the fullest extent permitted under applicable law, ZenithCart shall not be liable for:

Indirect or consequential damages
Loss of profits or business
Data loss
Delivery delays
Service interruptions
Events beyond our reasonable control

19. Disclaimer

While we strive to keep our Website accurate and up to date, we do not guarantee:

Continuous Website availability
Error-free operation
Availability of every product
Uninterrupted services

All products are subject to stock availability.

20. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

By using our Website, you consent to the collection and use of your information as described therein.

21. Force Majeure

We shall not be held responsible for delays or failure to perform our obligations due to events beyond our reasonable control, including:

Natural disasters
Government actions
Internet outages
Pandemics
Labour strikes
War
Transportation disruptions

22. Governing Law

These Terms of Service shall be governed by the laws of India.

23. Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Any revisions will be posted on this page, and continued use of the Website after such changes constitutes your acceptance of the updated Terms.

24. Contact Information

For any questions regarding these Terms of Service, please contact us: