Shipping policy

Thank you for shopping with ZenithCart. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with ZenithCart, you acknowledge and agree to the terms outlined in this Shipping Policy.

1. Business Information

Business Name: ZenithCart

Website: https://ZenithCart.in

2. Order Processing

Once an order is placed, we verify the order details before beginning the fulfillment process.

Orders are typically processed within 1–3 business days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During festive seasons, promotional campaigns, or periods of high order volume, processing times may be slightly longer.

3. Order Confirmation

After successfully placing your order, you may receive confirmation via email, SMS, or phone using the contact information provided during checkout.

Customers are responsible for ensuring that all shipping details—including name, address, phone number, and email address—are accurate to avoid delays or delivery issues.

4. Shipping & Delivery

The ZenithCart delivers to most serviceable locations across India through trusted courier and logistics partners.

Orders are carefully packed and dispatched after successful processing.

Estimated delivery time is generally 3–10 business days, depending on:

Delivery location
Product availability
Courier partner operations
Weather or unforeseen circumstances

Delivery timelines are estimates and may vary in exceptional situations.

5. Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible products and selected serviceable PIN codes.

We reserve the right to limit or disable COD for:

Certain locations
High-value orders
Customers with repeated order refusals or cancellations
Areas not supported by courier partners

6. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment.

From time to time, we may offer:

Free shipping on selected products
Promotional shipping offers
Limited-time delivery discounts

Shipping charges and promotional offers are subject to change without prior notice.

7. Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning a shipment.

Customers are requested to remain available during the expected delivery period.

If delivery cannot be completed due to repeated customer unavailability, the order may be cancelled or returned to us.

8. Order Tracking

Once your order has been dispatched, tracking details will be shared whenever available.

You may also contact our customer support team for assistance regarding your shipment status.

9. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

Adverse weather conditions
Public holidays
Natural disasters
Government regulations
Transportation disruptions
Courier service delays
Remote delivery locations

We appreciate your patience and understanding in such situations.

10. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

The ZenithCart cannot be held responsible for delivery failures or delays caused by incorrect details such as:

Incorrect recipient name
Incomplete or inaccurate address
Wrong PIN code
Invalid contact number

If an order is returned due to incorrect customer information, additional shipping charges may apply for re-dispatch.

11. Undelivered Orders

Orders may be returned to us if:

The customer is unavailable after multiple delivery attempts.
The shipping address is incorrect or incomplete.
Delivery is refused without a valid reason.
The courier partner is unable to complete delivery.

Returned orders may be cancelled or re-shipped after confirmation with the customer.

12. Damaged Shipments

If your package appears damaged upon delivery, we recommend that you:

Refuse delivery if the damage is clearly visible.
Take photographs of the package.
Contact our customer support team within 48 hours of delivery.

We will investigate the issue and work towards an appropriate resolution.

13. Multiple Shipments

If your order contains multiple products, items may be shipped separately depending on warehouse availability, inventory location, or courier arrangements.

Where applicable, tracking details will be shared for each shipment.