Refund policy

At ZenithCart, customer satisfaction is our priority. We strive to provide quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below to understand the conditions for returns, replacements, and refunds.

By placing an order on our Website, you agree to the terms outlined in this policy.

1. Business Information

Website: https://ZenithCart.in 

2. Return Eligibility

Returns are accepted only under the following circumstances:

  • The product was damaged during transit.
  • The product has a manufacturing defect.
  • You received an incorrect item that does not match your order.

To qualify for a return, the product must:

  • Be reported within 7 days of delivery.
  • Be unused, unwashed, and in its original condition.
  • Include all original packaging, tags, accessories, manuals, and invoices (if applicable).
  • Be accompanied by a valid proof of purchase or order confirmation.

3. Non-Returnable Products

Unless received in a damaged or defective condition, the following items are generally not eligible for return:

  • Personal care and hygiene products.
  • Products that have been used, altered, or damaged after delivery.
  • Items returned without original packaging or accessories.
  • Products marked as Non-Returnable on the product page.
  • Gift cards, promotional items, or complimentary products.

4. How to Request a Return

To initiate a return, please contact our customer support team with the following details:

  • Order Number
  • Customer Name
  • Registered Mobile Number
  • Reason for Return
  • Clear photographs or videos of the product (if applicable)

Our team will review your request and provide further instructions if the return is approved.

5. Return Approval

Each return request is reviewed individually.

We reserve the right to:

  • Approve or decline a return request.
  • Request additional information, photographs, or videos.
  • Reject requests that do not meet the conditions stated in this policy.

6. Reverse Pickup

Where available, we will arrange a reverse pickup through our courier partners.

If reverse pickup is unavailable in your area, you may be requested to ship the product to the address provided by our customer support team.

7. Product Inspection

Once the returned product is received, it will undergo a quality inspection to verify:

  • Product condition
  • Original packaging
  • Included accessories
  • Reported issue

The inspection process typically takes 2–5 business days.

8. Refund Process

After successful inspection and approval, your refund will be initiated.

Refunds are generally processed within 7–10 business days, depending on your payment method and banking institution.

9. Refund Method

Refunds will normally be credited through the original payment method used for the purchase.

For Cash on Delivery (COD) orders, refunds may be processed via:

  • Bank Transfer
  • UPI
  • Any other mutually agreed payment method

Customers may be required to provide valid bank account or UPI details to receive COD refunds.

10. Replacement Policy

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item

we may offer a replacement, subject to product availability.

If a replacement is unavailable, a full refund will be processed after approval.

11. Order Cancellation After Dispatch

Orders that have already been shipped cannot usually be cancelled.

Repeated refusal of Cash on Delivery orders without a valid reason may affect eligibility for future COD purchases.

12. Estimated Refund Timelines

Approximate refund timelines are as follows:

  • UPI / Debit Card / Credit Card: 5–10 business days
  • Net Banking: 5–10 business days
  • Cash on Delivery (COD): 7–10 business days after receiving the required bank or UPI details

Actual processing times may vary depending on your bank or payment service provider.

13. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

Your request should include:

  • Clear photographs of the product
  • Images of the packaging
  • Order details

Failure to report the issue within the specified timeframe may affect eligibility for a replacement or refund.

14. Delivery Refusal

Customers who repeatedly refuse Cash on Delivery orders without a valid reason may have COD service restricted or removed for future purchases.

15. Return Shipping Charges

If the return is due to our error, including:

  • Damaged products
  • Manufacturing defects
  • Incorrect items delivered

For returns requested for reasons not covered under this policy, return shipping charges may be the customer's responsibility.

16. Limitation of Liability

We shall not be responsible for refund delays resulting from circumstances beyond our control, including:

  • Banking delays
  • Payment gateway processing
  • Courier service issues
  • Natural disasters
  • Government restrictions
  • Technical or system failures

17. Changes to This Policy

We reserve the right to amend or update this Return & Refund Policy at any time.

Any changes will be posted on this page, and the revised version will become effective immediately upon publication.

18. Contact Us

For any questions regarding returns, replacements, or refunds, please contact us.

Business Name: ZenithCart

Website: https://ZenithCart.in 

Email: support@ZenithCart.in